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At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life’s journey, you can count on us for guidance as you strive for financial wellness.

Your life is your journey…Own It!

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Road with Future written on it
Road with Future written on it
Home > Learn More > Why ACU? > Careers

Join Our Team

Ashland, Kentucky Location:

Financial Wellness Consultant

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

The responsibilities of the position include, but are not limited to, the following:

  • Generate and process consumer loan applications. Evaluate member information which reflects current credit worthiness and prepare loan documents for underwriting approval based on ACU lending policies and procedures. Ensure accurate processing by making sure each loan application is complete and the loan is properly documented, closed, disbursed, and filed.  Contact member and explain reason for any loan denial.
  • Verify membership eligibility and open accounts for new members.  Ensure account cards are completed accurately with appropriate signatures and required identification. Provide members with all necessary membership disclosures.
  • Maintain comprehensive knowledge of all credit union products, services, policies, and applicable regulations. 
  • Utilize active listening skills to position appropriate financial solutions to each member.
  • Create a great member experience and solidify ACU loyalty by effectively responding to member needs.
  • Manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures. 
  • Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
  • Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
  • Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
  • Other duties as requested by Senior Leadership or manager.

In order to be qualified for this role, you must possess the following:

Apply Now


Credit Union Processor – Teller

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

The responsibilities of the position include, but are not limited to, the following:

In order to be qualified for this role, you must possess the following:

Apply Now


Loan Risk Analyst

Ashland has an exciting opportunity for a Loan Risk Representative to join our Ashland Credit Union business at our Ashland, KY location. This is a very visible, significant role within the Company and the credit union function. This position will report to the Loan Risk Manager.

The responsibilities of the position include, but are not limited to, the following:

  • ​Exercise lending authority within policy guidelines. After judging risks and mitigants, analyzing credit, reviewing collateral strength and financial worthiness of loan/transaction parties.
  • Serve as a subject matter expert for all ACU loan offerings
  • Ensure loan requests are decisioned within the specified time frames under applicable laws and lending regulations. Responsible for the accuracy and efficacy of adverse action, counteroffer, and withdrawn loan processes.
  • Review all lending applications and supporting documents for accuracy, completeness, and compliance with Ashland Credit Union lending policies and procedures.
  • Analyze financial documentation such as tax returns, W2s, 1099s, payroll statements, and other forms of source documentation that provides evidence of member income.
  • Review credit reports, applicable ratios utilized to determine a member's ability to repay, and other supporting documentation needed to make an appropriate credit decision.
  • Review additional documentation such as titles, appraisals, valuation tools, and property reports that verifies collateral ownership and collateral value for the purposes of obtaining credit.
  • Conform to all Fair Lending and anti-discrimination laws set forth by the NCUA and other applicable regulatory bodies.
  • Other duties as requested by the Loan Risk Manager or the VP of Member Experience.
  • Actively contribute to the organizational goals by taking initiative, executing on goals, and focusing on performance and safety
  • Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

In order to be qualified for this role, you must possess the following:

Apply Now


IT Operations Specialist

Ashland has an exciting opportunity for an IT Operations Specialist to join our Ashland Credit Union business at our Ashland, KY location. This is a very visible, significant role within the Company and its IT Department. This position will report to the Credit Union VP of IT.

.The IT Operations Specialist performs a vital role in our continuous effort to grow the Credit Union’s market position by providing technical assistance to our members and staff, performing technical solutions to business problems, and ensuring the security and confidentiality of private information stored on and accessed through the ACU computing environment. The position will also assist in delivering a world-class banking experience to members both inside and outside the branch. The position requires technical prowess, communication skills (written, personal, and presentation) along with attention to detail.

The responsibilities of the position include, but are not limited to, the following:

  • Deliver service in alignment with ACU’s Service Standards, Policies and Procedures while meeting all established service goals.
  • Provide first-level technical support to both internal staff and current or prospective credit union members.
  • Assist in maintenance and administration of the CU network, servers, PC equipment, data processing system, backups, and other technical systems.
  • Perform maintenance, administration, and support of IT Operations systems, including core data processing system, CU network, servers, PCs, laptops, backups, and other technical systems.
  • Accurately execute daily, monthly, and annual processing tasks and checklists while minimizing errors.
  • Assist the IT department in the ongoing implementation, maintenance, and performance of fraud detection and prevention systems as well as security best practices.
  • Maintain awareness of current technology and information security trends to appropriately identify new and emerging vulnerabilities, security issues in need of attention, and technical solutions that add efficiency or beneficial features and functions for ACU’s members, staff, or computing environment.
  • Design and implement technical solutions to a variety of business needs.
  • Occasional travel, including both single and multi-day outings. May include unplanned travel to respond to and/or resolve incidents.
  • Other duties as requested by management.
  • Ability to work in office Monday thru Friday with willingness to work odd or irregular hours on occasion, both planned and unplanned, to perform maintenance or implement processes outside peak hours, respond to incidents, or investigate or resolve unplanned system or service outages

In order to be qualified for this role, you must possess the following:

Apply Now


Mortgage Loan Originator- Cottage Grove, MN Branch Location

Ashland has an exciting opportunity for a Mortgage Loan Originator to join our Ashland Credit Union business at our Cottage Grove, MN Branch Location. This is a very visible, significant role within the Company and the Credit Union. This position will report to The Mortgage Loan Supervisor.

The responsibilities of the position include, but are not limited to, the following:

  • Deliver service in alignment with ACU’s vision, mission, and values
  • Interview loan applicants and assist them with the mortgage loan application process ensuring completeness and accuracy of the application
  • Evaluate applicants needs and advise them on appropriate ACU mortgage loan options
  • Obtain and evaluate credit bureau reports on all applicants, verify debts and ensure payments are accurately reflected
  • Maintain compliance with all state and Federal laws related to mortgage lending including timely delivery of all documents in accordance with TRID guidelines
  • Continually communicate loan status with member including reasons for any loan denial
  • Respond to mortgage inquiries in a timely manner.  Promote other ACU financial products and services as appropriate
  • Develop mortgage loan business through interactions with members/potential members, site visits and relationships with local realtors
  • Other duties as requested by the President, EVP, VP Member Experience or Manager
  • Actively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety
  • Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

In order to be qualified for this role, you must possess the following:

Apply Now


Ashland Credit Union is an Equal Opportunity employer.