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Home > Privacy Policy

Privacy Policy

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

How? All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information, the reasons Ashland Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Ashland Credit Union share? Can you limit this sharing?
For our everyday business purposes
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
To offer our products and services to you
Yes Yes
For joint marketing with other companies Yes Yes
For our affiliates' everyday business purposes
Information about your transactions and experiences
No We do not share
For our affiliates' everyday business purposes
Information about your creditworthiness
No We do not share
For our affiliates to market to you No We do not share
For nonaffiliates to market to you No We do not share

To limit our sharing

Please note: If you are a new member, we can begin sharing your information 30 days from the date you joined Ashland Credit Union. When you are no longer our member, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions Call 800-245-8112 or email

Make your opt-out election online

Who we are

Who is providing this notice? Ashland Credit Union

What we do 

How does Ashland Credit Union protect my personal information? 

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and buildings, procedural safeguards and safe record storage. We will continue to review and modify our security controls in the future to deal with changes in products, services, and technology.

How does Ashland Credit Union collect my personal information?

We collect your personal information, for example, when you:

We also collect your personal information from others, including credit bureaus or other companies.

Why can't I limit all sharing? Federal law only gives you the right to limit:

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.


Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
Ashland Credit Union has no affiliates.

Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Ashland Credit Union does not share with non-affiliates so that they can market to you.

Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you. Our marketing partners include:
Insurance companies and travel agencies

Other important information

A mail-in request concerning your information may be sent to: Ashland Credit Union, PO Box 391, Ashland, KY 41105


Online Privacy Policy


Keeping financial and personal information secure is one of our most important responsibilities. Ashland Credit Union(ACU) is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other ACU services.

Your name and address will not be sold to any mailing lists or third parties. Any information disclosed to ACU in the normal course of business is held in strict confidence. We will disclose member information in order to comply with law, government agency, or court orders; if you give us permission to do so, or as provided in other disclosures and agreements applicable to your transaction or account.


To ensure information remains confidential, ACU uses encryption technology such as Secure Socket Layer (SSL) to protect the information you enter and submit from our website.


Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number, or PIN. We also ask that you do not send personal or account Information through regular email.


Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site to continually improve the design and functionality, monitor responses to our advertisements and content, understand how account holders and visitors use the site, and assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies that are also used include beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.


To provide you with easy access to information, ACU may provide links to other websites such as mortgage companies, insurance companies, and government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and ACU does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by ACU. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.


The Ashland CU Mobile Banking app periodically collects, transmits, and uses geolocation information to locate nearby surcharge-free ATMs, but only if you expressly authorize collection of such information. You may choose whether geolocation information can be monitored on a continuous basis in the background, only while the app is being used, or not at all. You can change your location permissions at any time in your device settings. The ACU Card Services mobile app does not collect or utilize geolocation information. 


Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. ACU uses Google Analytics to better understand how users are visiting and using our site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they have used before coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. ACU does not combine the information collected via Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit ACU’s site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at


For site security, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to our system. ANY UNAUTHORIZED ATTEMPT TO CHANGE INFORMATION ON THIS WEB SITE IS STRICTLY PROHIBITED BY LAW AND IS SUBJECT TO PROSECUTION UNDER THE COMPUTER FRAUD AND ABUSE ACT OF 1986, 18 USC §§ 1001 AND 1030.


To learn what ACU does with your personal information please view our Privacy Notice or contact us by mail, phone, or email.