Updates to ACU Services Due to COVID-19
Like you, we are constantly monitoring the latest news about the coronavirus pandemic. We recognize that our members may be adversely affected by this global outbreak and we wanted to share the steps we are taking to continue serving you while we work to prevent the spread of this virus.
Branch Operation Changes
Ashland and Cottage Grove locations will now allow limited access to ACU lobbies in accordance with government and public health guidelines. ACU Dublin and Lexington lobbies remain closed to walk-in traffic.
Our first priority is the health, safety, and well-being of our members and employees, and we are doing everything we can to remain available and accessible to you. We are both well-prepared and able to continue serving our members throughout this difficult time. Health guidelines are in place at both our Ashland and Cottage Grove locations to ensure the safety of staff and members:
- All lobby visitors will be required to wear a mask. If you do not have a mask, one will be provided to you.
- Lobby visitors are limited to one person per party, unless otherwise required due to the nature of the financial transaction taking place.
As a nationally recognized Top 200 safest credit union, we are among the most financially-healthy credit unions in the country and are adequately prepared to weather this storm. More than half of our members interact with ACU solely through our remote services, which include our internet and mobile banking apps as well as our call center. We are experienced and efficient at offering remote services to members and we encourage our membership to make use of these capabilities.
To date, no employees or known visitors have been exposed to or tested for the coronavirus. We have been in constant contact with many organizations as we have followed this situation, including local health authorities, the Credit Union National Association, KY Department of Financial Institutions, and others to ensure that we are taking adequate steps to protect our members and staff.
Member Financial Hardship
The health and safety of our staff and credit union members is our primary concern. As we navigate these difficult times, it is paramount as a responsible corporate citizen that we do our part to prevent the spread of COVID-19. Second, we have a long history of assisting our members in times of crisis, whether it be work stoppages, natural weather disasters, or medical emergencies.
If you find yourself suffering from a financial hardship due to the COVID-19, we ask that you reach out to us. We have programs that may be able to assist with your needs.
Temporary Product Changes
Visa One Credit Card:
Temporary Change in Terms: Temporary Increase in Daily Number of Authorizations from 15 to 25 through June 1, 2020.
Members may access Christmas Club funds with no early withdrawal fee.
Here at Ashland Credit Union we have always supported our members in their time of need, and this event will be no different.
Stay up to date concerning ACU changes in operation and information to assist our members in better surviving through this time of crisis.
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