Make the Most of ACU’s Remote Services
Please take a moment to ensure you are utilizing all of the great remote services ACU has to offer, in order to make your membership experience the best it can be during this time of crisis.
Here at Ashland Credit Union we have always supported our members in their time of need, and this event will be no different.
During this time of change for both us and our members, we want to emphasize that ACU remains open and will continue to serve our members’ needs. All financial services remain available to all members. We are simply temporarily adjusting how we offer them to you. Rest assured we are efficient and experienced at providing remote services, which are listed and described below.
Online and Mobile Banking
We strongly recommend that you utilize our 24/7 online and mobile banking tools to:
- View account balances, transactions, and statements
- Deposit checks
- Transfer funds
- Make loan payments
- Pay bills
- Locate surcharge-free ATMs
- Message ACU representatives through our secure Message Center
ACU debit cards are surcharge-free at any ATM bearing a Moneypass or Alliance One logo. Locate a surcharge-free ATM near you.
We are committed to ensuring that our call center remains well-staffed and available to take calls during normal business hours. If you have questions about your account, please do not hesitate to reach out.
Drive Thru Access:
ACU’s drive thru will continue to operate during normal business hours. We encourage members who need only to make a deposit to utilize the night deposit box, which will be checked frequently throughout each business day for new deposits.
We understand that certain business must be conducted in person. Our staff will be authorized to schedule these meetings by appointment. Please work with a staff member directly or contact us at 800-245-8112 so that we may determine how to best accommodate your request.
If you find yourself suffering from a financial hardship due to the COVID-19, please visit our Loan Deferral Program page to see how we can help.
We appreciate your patience during this time and look forward to staying your financial institution of choice.
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