COVID-19 Response: An Important Message To Our Members
Effective Monday, March 16, 2020
All branches to transition to drive thru and remote access only.
Our first priority is the health, safety, and well-being of our members and employees, and we are doing everything we can to remain available and accessible to you. We are both well-prepared and able to continue serving our members throughout this difficult time.
As a nationally recognized Top 200 safest credit union, we are among the most financially-healthy credit unions in the country and are adequately prepared to weather this storm. More than half of our members interact with ACU solely through our remote services, which include our internet and mobile banking apps as well as our call center. We are experienced and efficient at offering remote services to members and we encourage our membership to make use of these capabilities.
To date, no employees or known visitors have been exposed to or tested for the coronavirus. We have been in constant contact with many organizations as we have followed this situation, including local health authorities, the Credit Union National Association, KY Department of Financial Institutions, and others to ensure that we are taking adequate steps to protect our members and staff.
As a result of these discussions, we have decided that the most prudent action we can take to prevent the spread of disease is to transition our branches to remote services and drive thru only traffic. Our lobbies will be closed to walk-in traffic.
We want to emphasize that ACU remains open and will continue to serve our members’ needs. All financial services remain available to all members. We are simply temporarily adjusting how we offer them to you. As previously mentioned, we are efficient and experienced at providing remote services, which are listed and described below.
We have preparedness plans in place to prevent service disruptions. We are observing social distancing guidelines, cleansing surfaces with EPA-approved supplies, sharing health and wellness information with our staff, eliminating non-essential business travel, and are requiring employees to stay home when they or their family are showing signs of illness. We are using technology to allow many employees to work from home.
Our Remote Services
We strongly recommend that you utilize our 24/7 online and mobile banking tools to:
- View account balances, transactions, and statements
- Deposit checks
- Transfer funds
- Make loan payments
- Pay bills
- Locate surcharge-free ATMs
- Message ACU representatives through our secure Message Center
ACU debit cards are surcharge-free at any ATM bearing a Moneypass or Alliance One logo. Locate a surcharge-free ATM near you.
We are committed to ensuring that our call center remains well-staffed and available to take calls during normal business hours. If you have questions about your account, please do not hesitate to reach out.
Drive Thru Access:
ACU’s drive thru will continue to operate during normal business hours. We encourage members who need only to make a deposit to utilize the night deposit box, which will be checked frequently throughout each business day for new deposits.
We understand that certain business must be conducted in person. Our staff will be authorized to schedule these meetings by appointment. Please work with a staff member directly or contact us at 800-245-8112 so that we may determine how to best accommodate your request.
Thank You For Understanding
We appreciate your patience and understanding as we navigate this difficult and unprecedented situation. While we understand that the current environment places a strain on our daily lives, we remain committed to our focus on being your financial institution of choice.