Join Our Staff - Positions Available

1) - Manager of Collections - Job # 2017-6652

Ashland Credit Union is seeking a Manager of Collections to ensure that the credit and collection policies and procedures of the credit union best serve the credit union and its members. This position oversees collections staff and provide leadership and guidance. They will ensure strict compliance with state and federal credit and collection rules and regulations in all collection practices.


  • Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.
  • Assign, monitor, and supervise the work load in the Collections Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times.
  • Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Determine when to charge to reserve.
  • On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit unionís interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively.
  • Review accounts where action beyond routine collection procedures must be approved or implemented.
  • Handle complex situations. Resolve difficult or non-routine member issues.
  • Review all billings from attorneys retained for collection work.
  • Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
  • Review all accounts that are to be written off as uncollectible.
  • Develop and review accurate reporting procedures on collection activities. Prepare and analyze reports for senior management and/or the Board.
  • Establish and maintain effective employee relations.
  • Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
  • Evaluate the job performance of subordinates to ensure quality work and service to members.

  • Bachelor Degree
  • Previous Bank/Credit Union collections experience
  • Organizational, communication and analytical skills as well as attention to detail, good computer skills
  • Must be authorized to work in the US

To Apply:

2) - Member Representative/Teller - Job # 2017-6803

Ashland Credit Union has an immediate opening for a Member Representative/Teller in Ashland, Kentucky


As a Credit Union Member Representative/Teller, you are responsible for conducting member account transactions relating to deposits, withdrawals, check cashing, loan payment processing, new account opening, and other duties as assigned. You will interact with members in person, via telephone, and though email to assist with member service issues related to credit union accounts and services. You must become familiar with credit union products and services and be able to refer and obtain new member opportunities.

  • Possess strong interpersonal communication skills
  • Basic Computer Skills
  • Attention to detail
  • High School Diploma
  • Previous cash handling or financial experience is a plus
  • Must be authorized to work in the United States
To Apply:

Ashland LLC / Ashland CU is proud to be an Equal Opportunity Employer.
Updated 2017/07/05 - added 6803 Ashland teller