Join Our Staff - Positions Available

1) - Call Center Representative - Job # 2017-6955

Ashland Credit Union has an immediate opening for a Call Center Representative in Ashland, Kentucky


The primary purpose of this position is to assist Ashland Credit Union to live out its Mission of "Building lifelong financial relationships in order to maximize the financial well-being of our members, one member at a time.” The Call Center Representative will serve as the first point of contact for our membership by responding to a wide array of inbound support questions via the telephone or through e-mail regarding member accounts and other products and services.

Primary Responsibilities:
  • Deliver service in alignment with our Service Promises
    • I promise to happily serve you with energy, competence and respect.
    • I promise to be knowledgeable, timely and accurate regarding your request.
    • I promise to take ownership of your request and focus my attention to ensure your complete satisfaction.
    • I promise to look for opportunities to exceed your expectations.
    • I promise to be trustworthy in every interaction.
    • I promise to safeguard the security of your financial information.
    • I promise to deliver on the mission of “Improving the financial well-being of our members.”
  • Assure calls are answered in a timely manner and information provided is prompt, detailed and accurate while remaining compliant with all government regulations.
  • Listen attentively to member needs and concerns and offer advice.
  • Research and solve member questions, problems, and complainants concerning their credit union account.
  • Ensure proper follow up on member inquiries when necessary.
  • Offer additional credit union products and services which will improve a member’s financial well-being, when appropriate.
Secondary Responsibilities:
  • Assist members with basic loan questions.
  • Perform basic account maintenance.
  • Assist members with remote access to their credit union accounts.
  • Process wire transfer requests.
  • Route calls to appropriate resources, when necessary.
  • Update job knowledge by participating in educational opportunities.
  • Provide member education as needed.
  • High school diploma
  • Prior financial institution experience a plus
  • Prior call center or customer service experience a plus
  • Strong relationship building, communication and listening skills
  • Problem solving skills
  • Effectively manage multiple priorities and adapt to change
  • Must be authorized to work in the United States
To Apply:

Ashland LLC / Ashland CU is proud to be an Equal Opportunity Employer.
Updated 2017/11/09 - added 6955 Call Center Rep.