Fraud Prevention Programs
Things you can expect From Ashland Credit Union
What is Ashland CU doing to protect my account?
The answer to that question is - Lots! The below list is just a few of the many security measures we have in place for
detecting fraud and ID theft. The true list is even longer, but to list everything here would actually give potential thieves or fraudsters more information than
they should know. However, you can rest assured that your account information is safe with Ashland CU, and we will go out of our way to help you combat fraud and
ID theft on your account.
Internet Teller Online Banking, Bill Pay and e-Statements
Ashland Credit Union maintains a practice of NEVER calling, emailing, or otherwise contacting you to ask for your user name,
password or other online banking credentials. In fact - your Internet Teller password is encrypted so that we can't even see it!
Internet Teller makes use of multiple-factor authentication. Each time you log in, the system checks not only the information you know (your member
number, password, challenge questions) but also what you have (a recognized computer). If it detects that you are logging in from a new location, it requests
more information to help verify your identity.
Credit and Debit Cards
Ashland Credit Union NEVER contacts you and asks for your credit or debit card number, PIN or 3-digit security code.
We restrict the amount of transactions that can take place on your debit card in a single day. While we can temporarily lift restrictions to allow large purchases,
the limit exists to prevent exposure to fraud in the event that your card is stolen.
Our credit and debit cards are backed by Visa's fraud systems, which detect activities that go outside your "normal" spending areas or amounts. Such activities
may be temporarily blocked while the activity is verified.
If you receive an automated call from our Fraud department:
They will identify themselves as the PSCU Fraud Detection department calling on behalf of Ashland Credit Union and will identify
your card number. If you are available to answer the phone then the system will go through a series of prompts to verify your identity. If the information you provide
matches our records, you will be asked to verify that you made any transactions the system identified as potential fraud.
If you identify the transactions as valid, your account will be updated and any temporary restrictions preventing the use of your card will be lifted. If there
is any question about the transactions being verified then the call will be transferred to a live representative. If you are uncomfortable with the call,
please hang up and call back on the 800 number on the back of your card.
If the Fraud department leaves a message, they will:
- Identify themselves as the PSCU Fraud Detection department calling on behalf of Ashland Credit Union.
- Tell you the card type and number they are calling to verify transactions on.
- Ask you to call an 800 number.
When you call the 800 number you will be connected to a representative who may ask some of the following information while handling your case:
- Your 10 digit phone number where the call was received
- Your 16 digit credit or debit card number
- Your mother's maiden name
- Your address
- Your date of birth
- The last four digits of your Social Security Number
Other Fraud Prevention Practices
- When fraud is detected, we can restrict specific types of transactions for all members (for instance - all transactions originating in a given country).
Sometimes just one member reporting a fraudulent charge can prevent hundreds more.
- Our web form on the contact us page has an option to "Report ID Theft or Fraud". These messages are routed straight to our security
team 24 hours a day, which can react accordingly.
- In cases where phishing, vishing, or smishing are detected, we have partnered with a security firm to help eliminate the fraudulent websites or phone numbers
used to perpetuate the scam in just a few hours or sometimes even minutes!
Rights and Responsibilities
With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both
you and the credit union. These rights and responsibilities are described in the account disclosures you received when you opened your account
with Ashland Credit Union. You can also find them online here. Ultimately,
if you notice suspicious account activity or experience security-related events, you should contact us immediately.