Frequently Asked Questions about PFM
How to get the most from our newest Internet Teller feature

Q: What Is PFM?
A: PFM stands for Personal Financial Management. This tool allows you to place all of your transactions into categories, such as Food, Utilities, Vehicle, etc. Once you start categorizing, you can view graphs of your spending and income, see where your money is going, and set budgets accordingly. Over time, you can view how you're doing against your budgets. If you've ever wondered where all of your money goes, PFM can tell you!

Q: This sounds great! How do I get started?
A: Just log in to Internet Teller and click on one of your accounts (for example - Checking). Once your transactions are displayed on the screen, just click the link that says Categories at the top of the screen. A short help video will display and guide you through the process.

Q: I don't have any children/pets. Can I get rid of this category?
A: Sure! Just click Manage Categories. Drag unused categories from the left side to the right. If you want to add it back later, you can drag it from the unused list on the right to the used list on the left.

Q: I don't see a category for _____. Can I add it?
A: The primary categories are preconfigured for you, but under any category, you can add sub-categories. For example, under Bills you may want to add Credit Cards. To do this, click on the category Bills. At the end of the list of subcategories, you'll see a thin link that says Add. Click that to add new subcategories to your selected category.

Q: I spent $42.20 at the local superstore, but $25 of that was on groceries, $8 was at the pharmacy, and the rest was for some household goods. How should I classify this?

A: You can classify all of those parts into their correct subcategories using the Split button.
  1. First, drag the transaction over the category Split. Your transaction is automatically split into 2 equal parts.
  2. Since you want to classify this transaction in 3 categories, click the Add Split + link to add a third line.
  3. Next, change the first amount to match your grocery purchase of $25. You will notice that the remaining $17.20 is divided evenly among the other two splits.
  4. Now drag your $25 portion to the Groceries subcategory under Food. The next split will now be open for you to enter your next amount - $8 to Pharmacy under the Health category.
  5. Finally, your last split will show $9.20, which you can drag to Supplies under Home. On your transaction screen, the transaction will display 3 smaller icons next to the Split icon.

Q: I dropped an item into the wrong category - how do I remove it?
A: Just drag the item over the Remove button to uncategorize a transaction.

Q: When I look at my expense summary, I see I spent $xx on Auto. Is there any way I can quickly see a list of those transactions?
A: Sure - just click on the Auto category under your expense summary. The graph will display the amounts in your Auto subcategories underneath the category. A second window will open showing all of the transactions you dragged into that category for the month.

Q: How do I view additional charts and graphs?
A: On the Expense Summary window, just click the << More button to expand and display the Expense Breakdown and Budgets graphs. You will need Microsoft Silverlight to view the Expense Breakdown graph.

Q: My question isn't listed here.
A: If we haven't answered your question, first try the Help link on your categories window to view helpful videos about the service. Many questions not addressed here are described in those videos. If you still have questions, you can send us a question through Communications Center (preferred) or through our Contact Us form.