Join Our Team

Ashland, Kentucky Location:

Credit Union Processor

Ashland has an exciting opportunity for a Collections/Operations Support Specialist to join Ashland Credit Union at our Main Branch location in Ashland KY. This is a very visible, significant role within the Company and the Lending Operations function. This position will report to the Operations Manager.

The responsibilities of the position include, but are not limited to, the following:

•    Assist Operations Manager with meeting annual ACU established delinquency and recovery benchmarks.
•    Research and analyze past due accounts by examining payment history and documenting any prior collection efforts made by ACU.
•    Maintain detailed files on all past due accounts and provide documentation describing methods used to secure payment.
•    Contact members and establish reasons for financial hardship that have led to past due account status.
•    Offer members payment arrangement solutions designed to bring account current and minimize the financial loss for ACU.
•    Take ownership of ACU Repossessed Vehicle Tracking Schedule and keep Operations Manager informed of any assets set to be sold at auction. 
•    Strictly adhere to all ACU policies, procedures and applicable state and federal compliance standards to protect our members and the credit union from financial harm.

In order to be qualified for this role, you must possess the following:

•    A minimum of a High School diploma
•    2-3 years working in a financial institution
•    1-2 years of collections experience

The following skill sets are preferred by the business unit:

•    Associates degree or above

Credit Union Collection Assistant

Ashland has an exciting opportunity for a Collections Specialist to join Ashland Credit Union at our Main Branch location in Ashland KY. This is a very visible, significant role within the Company and the Lending Operations function. This position will report to the Operations Manager.

The responsibilities of the position include, but are not limited to, the following:

  • Assist Operations Manager with meeting annual ACU established delinquency and recovery benchmarks.
  • Research and analyze past due accounts by examining payment history and documenting any prior collection efforts made by ACU.
  • Maintain detailed files on all past due accounts and provide documentation describing methods used to secure payment.
  • Contact members and establish reasons for financial hardship that have led to past due account status.
  • Offer members payment arrangement solutions designed to bring account current and minimize the financial loss for ACU.
  • Take ownership of ACU Repossessed Vehicle Tracking Schedule and keep Operations Manager informed of any assets set to be sold at auction.
  • Strictly adhere to all ACU policies, procedures and applicable state and federal compliance standards to protect our members and the credit union from financial harm.

In order to be qualified for this role, you must possess the following:

  • A minimum of a High School diploma
  • 2-3 years working in a financial institution
  • 1-2 years of collections experience

The following skill sets are preferred by the business unit:

  • Associates degree or above

Cottage Grove, Minnesota Location:

Credit Union Operations Manager

Ashland has an exciting opportunity for a Manager of Credit Union Operations to join Ashland Credit Union at our Cottage Grove Branch located at 8711 East Pt. Douglas Road S#101 in Cottage Grove Minnesota. This is a very visible, significant role within the Company. This position will report to the CEO and VP of Operations.

The responsibilities of the position include, but are not limited to, the following:

•    Serve as the leader and direct report for all loan officers, mortgage loan originators, credit analysts, and collection/asset protection specialists at the Ashland Credit Union Cottage Grove branch.
•    Manage the day-to-day lending, deposit, and collection functions for the Cottage Grove branch location.
•    Assist executive management team during planning sessions with developing a sales and collection strategy that result in a profitable and quality loan portfolio.
•    Prepare daily, weekly, and month-end reports to effectively manage sales and service goals established by the credit union to ensure team members are achieving productivity and quality service benchmarks.
•    Coordinate work and vacation schedules of assigned personnel to ensure adequate staffing levels for the Ashland Credit Union Cottage Grove branch location.
•    Review and update all assigned lending, collection, and asset protection policies and procedures to ensure compliance with all federal and state regulations.
•    Attend monthly board meetings and at least one ALM committee meeting each quarter.
•    Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance.

In order to be qualified for this role, you must possess the following:

•    A minimum of a Bachelor’s degree 

The following skill sets are preferred by the business unit:

•    Master’s degree or above preferred
•    Two years of management experience preferred
•    Consumer and real estate lending experience preferred
•    Experience working at a financial institution preferred

Ashland Credit Union is an Equal Opportunity employer.

Address
1300 Central Ave
Ashland, KY 41101

Phone
606-329-5489
1-800-245-8112