Join Our Team

Ashland, Kentucky Location:

Mortgage Department Manager

Ashland has an exciting opportunity for a Mortgage Department Manager to join our Ashland Credit Union business at our Ashland, Kentucky location. This is a very visible, significant role within the Company and the credit union function. This position will report to VP Mortgage and Business Services.

The responsibilities of the position include, but are not limited to, the following:

  • Develop, apply, and evaluate mortgage loan policies and procedures that are up to date and in compliance with all state and federal regulations.  Ensure staff training and compliance with such.
  • Develop reports and analyze department and industry trends. Look for opportunities to either reduce risk, improve service, or increase profitability.
  • Prepare, implement, and supervise the department budget that is consistent with ACU’s overall annual plan and operating budget.
  • Monitor the residential loan marketplace for changes in industry trends to ensure ACU loan rates and pricing remain competitive.  Improve current products or develop new products and pricing strategies for residential mortgage products and home equity lines when changing trends dictate.
  • Oversee relationship with ACU’s third party mortgage provider including the identification of loans to be sold on the secondary market.
  • Mentor, coach, and train staff. Evaluate employee job performance to ensure staff are well-trained and knowledgeable in all aspect of their job duties and performance is aligned with ACU strategic goals.
  • Work with marketing department to develop marketing campaigns and strategies for increasing mortgage loan production.

In order to be qualified for this role, you must possess the following:

  • Bachelor’s degree in business administration or related field required
  • Minimum five years’ management experience in a progressive financial institution preferred
  • Strong interpersonal skills to maintain a professional, courteous, and friendly atmosphere for member and staff
  • Proficient knowledge of mortgage lending and associated regulatory requirements
  • Critical and strategic thinker
  • Excellent organization, time management and communication skills

    Vice President Business Services, and Mortgage

    Ashland Credit Union is looking for an experienced financial executive to join their team as Vice President over Collections, Business Services, and Mortgage. Reporting to the Executive Vice President and working in collaboration with the senior management team, this position will oversee the mortgage, and business services departments by identifying industry trends and performance indicators, recommending new programs and services, and continually evaluating each department’s strategic direction. This role will assist the Credit Union in living out its mission of building lifelong financial relationships in order to maximize the financial well-being of the members, by providing outstanding service to both members and employees. 

    In order to be qualified for this role, you must possess the following:

    • Masters degree in business administration or related field is required. 
    • At least ten years’ leadership experience in a progressive financial institution environment is preferred. 

    Credit Union Teller 

    Ashland has an exciting opportunity for a Teller to join our Ashland Credit Union business at our Ashland, KY location. This is a very visible, significant role within the Company. This position will report to Assistant Member Representative.

    The responsibilities of the position include, but are not limited to, the following:

    • Deliver service in alignment with ACU’s Service Standards, Policies and Procedures.
    • Cross-sell credit union products by answering inquiries, informing members of new services and product promotions.
    • Responsible for making sure all appropriate regulations are followed when conducting transactions. Ex. OFAC searches, Third Party Authorization Forms, Currency Transaction Reports, Suspicious Activity Monitoring.
    • Excellent  Customer Service

    In order to be qualified for this role, you must possess the following:

      • A High School Diploma
      • 1-2 years banking or cash handling
    Ashland Credit Union is an Equal Opportunity employer.