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IT Support Specialist

Ashland has an exciting opportunity for an IT Support Specialist to join our Ashland Credit Union business at our Ashland, KY location. This is a very visible, significant role within the Company and its IT Department. This position will report to the Credit Union VP of IT & Marketing.


The responsibilities of the position include, but are not limited to, the following:

  • Resolving first-level in-person and phone-based support inquiries from both current and prospective members as well as employees.
  • Installation, deployment, and configuration of the organization’s user accounts, computer systems and applications.
  • Maintenance and monitoring of the network, workstations, data systems, servers, and software.
  • Analysis of support inquiries to discover and resolve underlying issues and or trends.
  • Diagnosing and solving hardware or software faults.
  • Execution of daily and monthly processing checklists while minimizing errors.
  • Occasional travel, including both single and multi-day outings. May include unplanned travel to respond to and/or resolve incidents.

In order to be qualified for this role, you must possess the following:

  • A minimum of an associate degree in computer science or related field
  • 1-3 years of experience in information technology or technical support
  • Extensive familiarity with Windows operating systems and networks as well as desktop productivity software.
  • Willingness to work odd or irregular hours on occasion, both planned and unplanned, in order to perform maintenance, respond to incidents, or investigate and resolve unplanned system or service outages.
  • Ability to lift computer equipment of up to 50 pounds and work in tight spaces to connect equipment.

The following skill sets are preferred by the business unit:

  • 1-3 years of customer service experience
  • Experience supporting and/or administering VMWare, MS SQL Server, WordPress, AIX Operating System.
  • Knowledge of banking and credit union principles Applicable IT certifications (such as CompTIA A+, Network+, CISSP, MCSE)
Ashland Credit Union is an Equal Opportunity employer.

1300 Central Ave
Ashland, KY 41101