Updates to ACU Services Due to COVID-19 

Branch Operation Changes

Ashland and Cottage Grove branch locations will now allow limited access to ACU lobbies in accordance with government and public health guidelines.

Dublin Branch:

Dublin branch lobby remains closed to in-person services.

ACU Lexington Branch:

The Lexington branch located inside the lobby of Valvoline Inc.’s headquarters is now open. As of August 13, 2021, Valvoline Inc. will require all visitors to show Covid-19 vaccination card to security officers before entering the ACU branch.

For assistance at the Lexington branch location, please call (606)329-5405 or (606)329-5449.

Our first priority is the health, safety, and well-being of our members and employees, and we are doing everything we can to remain available and accessible to you. We are both well-prepared and able to continue serving our members throughout this difficult time.


As a nationally recognized Top 200 safest credit union, we are among the most financially-healthy credit unions in the country and are adequately prepared to weather this storm. More than half of our members interact with ACU solely through our remote services, which include our internet and mobile banking apps as well as our call center. We are experienced and efficient at offering remote services to members and we encourage our membership to make use of these capabilities.

We have been in constant contact with many organizations as we have followed this situation, including local health authorities, the Credit Union National Association, KY Department of Financial Institutions, and others to ensure that we are taking adequate steps to protect our members and staff.

Stay up to date concerning ACU changes in operation and information to assist our members in better surviving through this time of crisis. 

Want to stay informed about changes that may impact our members? Follow us on Facebook!

For assistance with any of our remote services complete the form below, or contact a member representative at (606)329-5489 or toll free at 1-800-245-8112.