Updates to ACU Services Due to COVID-19 

Branch Operation Changes

Ashland, Cottage Grove, and Lexington branch locations will now allow limited access to ACU lobbies in accordance with government and public health guidelines.

Dublin branch lobby remains closed to in-person services. 

Our first priority is the health, safety, and well-being of our members and employees, and we are doing everything we can to remain available and accessible to you. We are both well-prepared and able to continue serving our members throughout this difficult time.


As a nationally recognized Top 200 safest credit union, we are among the most financially-healthy credit unions in the country and are adequately prepared to weather this storm. More than half of our members interact with ACU solely through our remote services, which include our internet and mobile banking apps as well as our call center. We are experienced and efficient at offering remote services to members and we encourage our membership to make use of these capabilities.

We have been in constant contact with many organizations as we have followed this situation, including local health authorities, the Credit Union National Association, KY Department of Financial Institutions, and others to ensure that we are taking adequate steps to protect our members and staff.

ACU Annual Meeting- Postponed 

The health and safety of our staff and credit union members is our primary concern. As we navigate these difficult times, it is paramount as a responsible corporate citizen that we do our part to prevent the spread of COVID-19. So, it is with this in mind that the board and administration of ACU has postponed the February Annual Meeting. 

We will continue to monitor the Covid-19 situation, and reschedule the meeting when there is a safe time for our staff and members to be together. Thank you for your understanding. 

Stay up to date concerning ACU changes in operation and information to assist our members in better surviving through this time of crisis. 

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For assistance with any of our remote services complete the form below, or contact a member representative at (606)329-5489 or toll free at 1-800-245-8112.