Privacy Policy

The Ashland Credit Union ("ACU" or the "Credit Union"), serving individuals who are or have previously been employees of Ashland Inc. ("Ashland"), or any of its current or former subsidiary or affiliated companies and the immediate family of such individuals, is committed to providing financial products and services that will enable you to meet your financial goals as well as protect your personal information and use it in a manner consistent with your expectations. This a high priority for everyone associated with the Credit Union.

This privacy notice, which is required by law, will explain how your personal information is collected, used and safeguarded. If you have any questions, please feel free to contact us at (606) 329-5489 or (800) 245-8112 or via e-mail at help@ashlandcu.org.

OUR COMMITMENT:

The Board of Directors, Management and Staff of the Credit Union are committed to protecting the confidentiality and privacy of all members’ personal information. We will continue to assess our organization and systems to ensure your privacy is protected.

Based upon a high level of commitment to our members, the following procedures and policies are in place:

  • ACU collects, retains and uses information about its membership only as a business necessity in order to provide products and services.

  • ACU limits access to our members’ personal information to those employees having a "need to know" business basis for such access. Credit Union volunteers, members of the Board of Directors, Supervisory Committee and Credit Committee may have access to certain confidential information in order to fulfill their responsibilities.

  • ACU has personnel policies in effect to ensure the protection of members’ confidentiality and privacy.

  • ACU maintains high levels of security procedures to prevent unauthorized access to member information.

  • ACU maintains members’ privacy when a vendor provides a product or service for our members such as check printing services, data processing services, statement processing and CUNA Mutual Insurance products.

  • ACU employees, as well as Board members, Supervisory and Credit Committee members, sign a "Code of Conduct" which specifically requires that all member information be kept confidential. Failure to abide by the "Code of Conduct" may be grounds for employee termination or removal from the office for volunteers.

  • ACU employees, as well as Board members, Supervisory and Credit Committee members are bonded and insured.

INFORMATION WE COLLECT

In general, the ACU collects only that information which is necessary to provide you with the services you request. This may include names and addresses, tax identification number and any additional items you authorize, such as income and expense information and credit history. We may also collect verification of your identity, such as your driver’s license number, mother’s maiden name or PIN number (on our automated system) to protect the security of your account.

ACCESS TO YOUR ACCOUNT

Other than a temporary outage due to equipment malfunctions, you will always have access to your personal Credit Union information. As a member of the Credit Union, you will always have the opportunity to review your information and to make changes to ensure that records are complete and accurate.

SHARING INFORMATION

The Credit Union will share information only to administer the products and services provided, when required to do so by legal government order or when we partner with other businesses to offer a broader array of products and services. The Credit Union will partner only with other businesses that follow strict confidentiality requirements. Under no circumstances will the Credit Union authorize these firms to charge your account without your consent. The ACU will not sell member information to telemarketing firms, or will it partner to share your information with any other services such as mail houses, etc. Providers will have access to your information only as necessary to complete the transaction(s) that you have requested.

CREDIT BUREAU

Information may be exchanged with credit bureaus and similar organizations, only when legally required or permitted.

LEGAL PROCESS

If we receive a subpoena or similar legal process demanding release of any information about you, the ACU will generally attempt to notify you (unless we believe we are prohibited from doing so). Except as required by law or as otherwise described above, the ACU does not share information with other parties, including government agencies.

DISCLOSURE OF INFORMATION ABOUT FORMER MEMBERS

Upon termination of membership with the Credit Union, information about your account will not be shared with others, except as permitted or required by law.

If you have any questions concerning this notice, please do not hesitate to call us – we are here to serve you.

OPT-OUT NOTICE

You have a choice when it comes to how your personal information is used. Any member of our Credit Union may elect to keep information from being shared with our business partners, as permitted by law. You may exercise your choice not to share your information by contacting us at (800) 245-8112 or (606) 329-5489 or sending us an e-mail at help@ashlandcu.org. We will take all reasonable steps to make sure your request is followed and at least once a year we will remind you of your right to choose.

Note to non-member joint account holders: Anyone of you may exercise the right to opt-out, even if you are not actually a member of the Credit Union. The ACU will treat an opt-out request from any one party to an account as if all parties to such account directed us to not make disclosures to nonaffiliated third parties to which the opt-out right applies.



Internet Privacy Policy

We have organized our websites so that you will not be required to identify yourself or reveal any personal information in order to view our websites. At times, we may ask you to provide information about yourself or your company in order to better serve you. If you choose to provide this personally identifiable information, we will use it in accordance with this Privacy Notice. We provide this Privacy Notice to answer some of the questions you may have about the types of information we may collect from our website and what we may do with that information. By entering this website, you are consenting to the terms of this Privacy Notice. This Privacy Notice only applies to data collected on ashlandcu.org websites.

CHANGES TO THIS PRIVACY NOTICE
We reserve the right to update this Privacy Notice at any time without notice to you. The most current version of the Privacy Notice can be reviewed by clicking on the "Privacy Policy" hypertext link located on most pages on this website. Your use of this website may also be subject to additional terms outlined in the Terms of Use and elsewhere on this website.

WHAT INFORMATION DO WE COLLECT?
We understand that you expect to learn about ACU and the products and services we provide when you visit this website. Similarly, we hope to learn about your needs as a current or potential member through your visits to this website. On some of our web pages you may be able to ask questions or register to receive information or services. On these pages, we will ask you for only the information necessary for us to respond to you or provide you with the services you request.

INFORMATION COLLECTED AND STORED AUTOMATICALLY
For site security purposes and to ensure that this service remains available to all users, ACU employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

For site management, information is collected for statistical purposes. Computer software programs are used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address, is collected or used for this analysis. We collect no information which would identify you personally.

INFORMATION COLLECTED FROM E-MAILS AND WEB FORMS
When you send us personally identifying information, for example, in an electronic email message containing a question or comment or by filling out a form that E-mails us this information, we use this information to fulfill or respond to your requests. We may store these requests to provide us with information for future improvements.

WHAT DO WE DO WITH THIS INFORMATION?
We will use the information that you provide us to better understand your needs and to provide you with better products and services. At the most basic level, we will use information you provide to communicate with you, to update you on our products and services and to personalize our websites for you. Periodically, we may survey you about your use of products for other market research or to provide you with marketing information we think will be useful to you. Of course, you need not participate in these surveys or accept this marketing information.

WILL INFORMATION BE SOLD TO THIRD PARTIES?
We will not, without your permission, sell the information which you give to us to third parties. We may, however, allow third parties access to the information you give us in order to provide you the products or services you request.

HYPERLINKS
We may provide you with hyperlinks to other websites. Please be aware that we cannot guarantee or vouch for the data collection practices of such other websites. We encourage you to read the privacy policies or statements for those linked websites.

PRIVACY OF CHILDREN
This website is not designed for, or directed to, children under the age of 13 and will not knowingly collect personally identifiable information from individuals in this age group. We encourage parents to take an active role in their children's online activities and to talk with their children about disclosing personally identifiable information to websites.