What ATM machines can I use with
surcharge free access?
ACU has joined a
surcharge-free network called Alliance One. When you use
your ATM/Check Card at an Alliance One machine, you are not
charged a surcharge by ACU or by the financial institution
owning the machine. *ACU does not charge a fee for
using other ATM machines, however, we have no control over
surcharge fees which are imposed by the ATM owner who is not a
member of the Alliance One network. To
find the closest “Alliance One” ATM, go to their website and
click on “View ATM Listing” at
http://www.allianceone.coop.
ACU also has four ATM machines that are surcharge-free for members
using their ACU ATM card.
Midtown Foodland - 1225 13th Street - Ashland, KY
Marathon Office Building - Catlettsburg, KY
Ashland Offices - 3499 Blazer Parkway - Lexington, KY
Ashland Offices - 5200 Blazer Parkway - Dublin, OH
How do I change
my payroll deduction?
To change your payroll deduction, simply call the Credit Union at 800-245-8112 with your requested change. After the
payroll deduction change is made, please allow up to two pay periods for the
changes to take effect. All Marathon and SSA members must make their payroll
deduction changes via their company MARAWEB system.
Marathon and SSA employees may click here for MaraWeb instructions.
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How do I use ART?
ART (Automated Response Teller) is a toll-free touch tone phone service
available to all members at 606-329-5489 or 800-245-8112. For a quick reference of ART commands and abbreviations,
click here.
How do I use Internet
Teller?
If this is your first time to use Internet Teller, you must enter
your ACU member/employee number (with no leading "A" or "0") and
your Social Security number as your password. The system will then
prompt you to change your password. Exit Internet Teller and
reenter using your ACU member/employee number and your new
password.
If you have already established a new password and are reentering Internet
Teller, you must enter your ACU member/employee number (with no leading "A" or
"0") and then your new password.
Internet Teller allows you to check account balances, transfer funds to other
ACU accounts, request funds from your account, pay your bills online (only
available with an ACU checking account), view
statements, and much more.
How do I use Bill Pay?
Free Bill Pay is available to members with an ACU Checking Account. Log
onto Internet Teller (see directions above).
Click on the "Pay Bills" link and follow the online instructions.
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How do I sign up for
Direct Deposit?
You must contact your payroll department to set up your direct deposit.
Your payroll department will supply you with a form or you can use our
direct deposit form. You will
need ACU's routing number, 242175557, and your account
number to complete a request.
What is ACH origination?
An ACH Origination allows ACU to setup a periodic transfer of funds
from a different financial institution into your ACU account(s).
Send the completed ACH Origination form (pdf)
to ACU to process the deposits. Click here for more information on
ACH originations.
How do I reset my Internet
Teller or ART password?
ACU does not have access to your password on Internet Teller or
ART. If you forgot your password or your password has
expired, due to security purposes, you must call the Credit Union
at 1-800-245-8112 and have a member representative reset your
password to your Social Security Number. Then follow the
directions to enter Internet Teller as
a first time user.
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