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How do I make a
Visa payment? You have a variety
of options to choose from when making a payment on your Visa
Account.
- You can make a payment at the Credit Union located at
1300 Central Avenue in Ashland, KY. If it is after our
regular business hours of operation, you can drop the payment
in our drop box
conveniently
located in the drive thru.
- You can
mail your payment directly
to ACU.
- You can
mail your payment to the
Visa payment address listed on your statement
along with your statement insert.
- You can transfer the funds from another ACU account
via Internet Teller to a S98 (gold) account or a S99
(classic) account. Any funds deposited into a S98 or
S99 account are applied as payments to your Visa account
each weekday.
How do I make a balance transfer?
There are several options when making a balance transfer.
- Complete a convenient online
balance transfer form.
- Submit a balance transfer request to the Credit Union.
- Call the Credit Union at 1-800-245-8112, press option 6.
- Fax your request to 1-606-329-5414.
- Mail your request
to the Credit Union.
What is the interest on a cash advance?
The interest rate stays the same for a cash advance on your
Visa card. However, there is no grace period for cash
advances. Interest begins the next day.
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How do I change my address on my Visa account?
Your address does not update in the Visa system when you
update your address at ACU. Therefore, you must notify
the Visa department with the changes. You can do this in
several ways.
- Submit a change of address form.
- Call ACU at 1-800-245-8112, press option 6.
- Use the form attached to your Visa statement and mail it
along with your payment.
- Call Cardholder Services directly at 1-800-654-7728.
Can I add someone as an authorized user on my Visa card?
Yes, you can add your spouse or your child as an authorized user on your
Visa card. Print and complete the authorization form from ACU. The child will then be placed as a user
on your account and will receive a Visa card in their name.
All purchases remain the
financial obligation of
the account owner.
If my Visa card is lost or stolen, what should I do?
You must call the following numbers when your card is lost or
stolen. We will immediately disable the card for your
protection and a new card will be issued. A new card
should arrive within 5 to 7 working days.
- For a lost or stolen Visa card
call: 1-800-556-5678
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For a lost or stolen ATM/Check card you must call both of
the following numbers:
1-888-849-6046 and
1-800-449-7728
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